Terms & Conditions
These are the terms and conditions under which Martha’s ATTIC supplies furniture and home accessory products through its website www.marthasattic.co.uk to you the customer.
Each Customer should ensure they read these terms and conditions prior to placing an order with us. Please note by placing an order for any Product or Service from Martha’s you agree to be bound by these terms and conditions.
1. Order Process
Once a Customer places an order with Martha’s ATTIC the Customer will receive an email receipt to acknowledge Martha’s ATTIC has received your order and payment.
2. Description of goods
We endeavor to describe all items as fully as possible, to the best of our knowledge, providing as much history, age and detail as is known to us together with a full description of any discernable defects or faults. However, it should be noted that the items that we are selling are antique or vintage items and as such, in most cases, will have some age-related wear.
3.They are not presented in ‘perfect’ condition; each piece has its own story to tell and the bumps, scratches and marks picked up over the years add to the patina and history of the piece. We provide a full description, high quality images from several angles and measurements to show each Product as accurately as possible. Despite this, some small variations may occur (e.g. colour). If you require further clarification of a Product, please contact us for further information. It is the Customer’s responsibility to ensure the condition and presentation of their purchase is satisfactory for their personal requirements.
4. Refund Policy
We realise that making purchases online is not easy when you haven’t seen or examined the goods. We are always happy to discuss items in more detail and, if required, will provide more detail on condition along with photographs.
We want you to be pleased with your purchase, but if you are unhappy with it, we would like you to get in touch with us within 7 days of receiving the goods. We will provide a full refund of the purchase price (excluding all transportation costs) if the item falls short of your expectations, providing the item is returned to us in its original condition, and within seven days of your receipt of it.
Smaller items will be packaged and dispatched within 3-4 days of ordering if not sooner. These items are shipped, fully insured and with tracking numbers, via our designated courier. In most cases, a signature will be required upon delivery.
6. For Furniture Products Martha’s ATTIC prefers to arrange delivery within 7-14 working days wherever possible. In order to keep delivery costs as low as possible we either arrange delivery ourselves or use a local trusted courier company. We arrange the quote and once accepted by you, pass your details onto the driver who will then contact you to coordinate delivery times directly.
You will need to pay the driver upon delivery. Insurance of all items passes to these delivery companies as soon as these items leave our premises. We will obviously be happy to assist you with any queries/issues you may have regarding delivery.
Alternatively, customers are always welcome to collect their purchases from us directly.
7.It is the responsibility of the Customer to make sure the Product(s) ordered will fit through the delivery route into the desired room in their property. Each product description includes the height, width and depth so please ensure you check this before ordering. Delivery is ‘kerb-side only’ and the Customer is responsible for arranging appropriate transfer into their property.
8. Amendment to Terms and Conditions
Martha’s ATTIC reserves the right to amend these terms and conditions at any time without notice. If you have any comments, please contact Martha’s ATTIC directly.